Frequently Asked Questions
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How long does it take to ship?
- Order processing takes 1-2 business days and shipping normally takes 3-5 business days. We ship Monday-Thursday in order to ensure your package arrives as soon as possible.
- We provide standard shipping on all of our products, the exact delivery time frame is based on your location. You will be issued a tracking number for your order as soon as it's shipped.
- We currently do not ship our Sea Moss gel as it is a fresh product and cannot be left out at room temperature for an extended period of time. They are available for pick up at Loja Sāo in Lisbon, Portugal.
Are your products Organic?
- Our Raw Irish Sea Moss, Sea Moss gel, and 102 Mineral Complex Capsules are all 100% certified organic and lab tested for nutritional quality and heavy metal analysis.
- In our Mineral Bites, some of the ingredients are extremely difficult to source Organic, so it is not 100% Organic. As we continue to grow as a company, we will devote our resources to making 100% organic bites in the future while keeping it as affordable as possible for you!
Are your products Vegan friendly?
Yes. All of our products and ingredients are free from dairy and animal products, so they are 100% vegan friendly. Our Sea Moss gel also works as a great vegan substitute for gelatin, eggs, or any other product that can be used to thicken (puddings, mousses, curries, soups). Check out our Sea Moss Recipes article for more ideas.
Are your products Gluten-free?
Our Raw Irish Sea Moss, Sea Moss gel, and 102 Mineral Complex capsules are gluten-free and prepared in a gluten-free environment. Our Mineral Bites contain oats in the recipe and are manufactured in a facility that processes gluten products, so they are NOT gluten-free. As we continue to grow as a company, we will make more flavors that cater to a wider range of people and taste buds.
Are your products nut-free?
- Our Raw Irish Sea Moss, Sea Moss gel, and 102 Mineral Complex capsules are nut-free, but our Mineral Bites do contain nuts.
- Our products are packaged in a facility that handles nuts, seeds, and gluten. Therefore, we recommend avoiding all products if you have a severe nut allergy, just to be safe.
How are your products made? Where are the ingredients sourced from?
Our superfoods (Irish Sea Moss, Bladderwrack, Burdock Root) are naturally sun dried in order to lock in their nutritional value. They are then tested to make sure they do not contain any heavy metals or harmful bacteria (you can find these test results in the “lab tests” tab). Once they are ready, we package our products at our US and Portugal facilities. The Mineral Bites are made in Portugal with EU standard ingredients.
How often should I use your products?
- For maximum benefits, we recommend:
- 2-4 tablespoons (30-60ml) of Sea Moss gel per day (2000-4000mg of Sea Moss)
- 2-4 102 Mineral capsules per day (1000-2000mg of Sea Moss, Bladderwrack, & Burdock Root)
- 1 pack of Mineral bites per day (2400mg of Sea Moss & Bladderwrack)
Is Sea Moss ok to take if I am allergic to shellfish?
Sea Moss is safe for most people with food allergies. While we take extreme care to clean our Sea Moss before packaging or making the gel, we cannot guarantee that the gel is 100% free from any traces of shellfish.
Can children take our products?
Sea Moss is a natural food that has been around for centuries. It is safe and beneficial for all ages. The same goes for the other superfood ingredients we use to make our products, such as Bladderwrack and Burdock Root.
Can I continue taking my supplements and multivitamins?
Yes. Our products are made with 100% natural superfoods and are perfectly fine to enjoy alongside your other supplements. We recommend looking into the ingredients and nutritional profile of our products to make sure that you are not doubling up on any nutrients. We have found that superfoods are a great alternative to supplements as they provide the minerals your body needs in a form that works in synergy.
Do your products contain any artificial ingredients or flavorings?
We don’t add any artificial ingredients, flavorings, or fillers to any of our products, ever. Only 100% natural superfoods, organic and lab tested.
Where can I find the lab tests and organic certifications?
Under the “Learn” tab at the top of our home page you will find a drop down menu where you can look at our lab tests and organic certifications. We do this to ensure you- the consumer- knows exactly what they are paying for. Our stuff is the real deal and we want to make sure you know all about it.
Where can I find the nutritional content?
You can find the nutritional information on each product page, just scroll down beneath the main product image and you will have the option of clicking on “Nutritional information” or “Ingredients”.
How long will it take to feel the benefits?
- We would love to provide a one-size-fits-all timeline for when to expect noticeable differences, but it is very difficult to say so without factoring in diet, lifestyle, health, hormones, and much more. The best way to ensure you get all the benefits is to take the recommended daily serving over the long term and adjust according to the feedback your body gives you.
- In our experience, the Sea Moss gel (made with Raw Irish Sea Moss) provides the most noticeable benefits, with many customers experience benefits in their digestion, energy, and appetite!
Will Sea Moss break my fast?
It depends on the type of fast you are doing. Sea Moss can be a great addition to a juice fast as it assists in the detox process. Although, Sea Moss Gel would break your water fast as it contains nutrients your body would have to process.
What’s your refund policy for returns?
Returns are accepted if the product arrives defective or damaged within 15 days of purchase date for a refund. Returns are handled on a case by case basis, so reach out to us immediately to help solve any issues!
How does subscribe & save work?
Subscribe & save benefits include 15% off all recurring orders plus early access to our new products. They renew automatically every 30, 45, 60, or 90 days (depending on which option you choose) and can be canceled at any time, no questions asked.
Can I apply additional discounts to my subscription order?
We allow Welcome discounts to be applied to subscription orders.