Refund policy

Due to the perishable nature of our Sea Moss products, we do not accept general returns.

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of the delivery date so we can resolve the issue. After reviewing the claim, we may issue a refund or replacement depending on the situation.

To request assistance, please email us with your order number and clear photos of the damaged, defective, or incorrect product so our team can review the issue promptly.

Products that have been opened, consumed, or used are not eligible for return or refund unless they arrived damaged or incorrect.

Refunds, when approved, will be issued to the original payment method used at checkout.

Customer Satisfaction Pledge: We stand behind the quality of our Sea Moss products and want every customer to have a positive experience. If you experience any issues with your order, please reach out to us and our team will do our best to resolve the situation quickly.